Dartwin Online Support
Click here to buy one hour online support:
Online Support is done by remote connection using Teamviewer. To schedule day and time of your connection please send us a proposal with at least a couple of alternatives.
SOFTWARE FOR CONNECTION
To connect online with our Support Service you are requested to download and run the following utility:
CONNECTION SETUP FOR WINDOWS
CONNECTION SETUP FOR MAC OSX
After you have installed and started the connection utility, a window will appear with a green light and the message “Ready to connect”.
If light does not turn green, please contact us via mail.
You are now ready for the online connection and this status will be visible to us. At the scheduled time you will receive on your screen a request of connection with Dartwin.
We recommend the use of a headset with microphone, to preserve audio quality.
It is important that you check in advance that headphones and microphone are working correctly, to avoid any wasting of time when connecting.
To control the audio functions press the symbol with the gear below the logo and go to the Audio Conferencing voice.
Check the playback volume and microphone audio level.