Choose here the new version 5 software you would like to upgrade to.
Upgrade to new version 5 from version 4 – network installations
Upgrade your program and add a bunch of great new features.
Here you can upgrade your SERVER license – 1 simultaneity – for Network Clients.
Do not use this page if you own a LOCAL license for stand alone computers OR a license with 2 or more simultaneities.
Please contact Dartwin if you do not find here your update.
How to upgrade
Choose the version you are currently using from UPGRADE FROM list.
Select in UPGRADE TO the version you want to update to.
If you are a Mold Simulator owner could take the chance to upgrade to an higher version: 3D or Dynamic or both.
When ordering our software you can choose between two activation methods:
Option A: activation with SOFTWARE KEY
(this is the standard activation mode, included in the software price)
You will receive via email an Activation Code that works only on the computer for which you provided an ID in the activation process.
Once the license is activated on a computer, you can always transfer it on another hardware. Using a procedure via internet, you can deactivate the license on the current machine and activate it on another computer.
To reinstall the software on the same hardware just repeat the initial procedure, inserting the same software activation key.
Option B: activation with USB DONGLE
This an optional activation mode: you shall buy USB dongle separately. Pick the dongle from the Catalog and add to the basket before checking out.
You can order the USB dongle also at later time: we will transfer your software key to the dongle before shipping.
If you choose this mode, you will receive a USB dongle that contains the activation keys for all the purchased licenses. Just enter the secret PIN code that will be emailed you separately and you can use the software on any computer simply by moving the dongle from one computer to another.
USB HARDWARE KEY with software already activated with a Software Key
Simulator Software start checking if a hardware key is available and if a valid licence code is in the kwy. If the USB key is not found or the license is not valid, program looks for a software activation key in the computer.
If a program was originally activated with a SOFTWARE key, it is necessary to deactivate the software key before using the HARDWARE key. This will be done through the transfer-license procedure, available in the help menu.
User can continue to operate with the software key until the USB key is delivered to him. When he receives the USB key he will contact Dartwin to obtain the PIN code for the hardware key.
Adding or editing the USB HARDWARE KEY
Any additions or updates of the license contained in the USB key will be carried out through a dedicated software. It is not necessary to return the key to Dartwin.
In case of problems with USB HARDWARE KEY
Our USB HARDWARE KEYS are of top quality and reported problems are extremely rare. In case you experience any problem with the key please contact Dartwin for the substitution. Return of the faulty key will be at Customer’s charge.
In case of loss of your USB HARDWARE KEY
We strongly recommend that you keep a carefully control of your USB Hardware Key. Your USB Hardware Key, together with its PIN, allows anyone to use your software in any computer. In case your Key is lost or it is stolen, you will loose also the software license associated with the Key and you will have to buy new software licenses.
How to order
Choose from the options shown above and click on “Add to cart”. If you have chosen the activation with a new USB key return to catalog and add a USB key to your order.
Proceed to checkout and fill in all the fields for billing purposes. If you are not already registered, please enter your user name and password. Login is required to download the installation files.
How to pay
You can choose to pay by anticipated bank transfer or by credit card/Paypal.
If you pay by Bank transfer
After you have entered your order you will receive an email confirmation with the details for the transfer. Software activation and shipment of the USB dongle is possible only after we have recorded your payment. If you want to speed up the process, please send us a copy of your payment order by mail.
If you pay by Credit Card / Paypal
To guarantee the highest security level, payment by Credit Card is entirely processed within Paypal. We do not know and therefore do not control in any way your credit card data.
In case of successful payment you will immediately receive confirmation of Order Completed and you can immediately proceed downloading the installation files. If you do not receive our confirmation, it means that the payment did not go through or your credit card was not accepted. Please try again, maybe with another card and if necessary contact us to see if we received the payment confirmation from PayPal (normally this ahppens immediately).
How to obtain your software
The software is delivered by download from this site. There is no provision on physical media. When payment is completed you will receive an email with the link to download the installation file.
If at the time of the order you were already registered as visitor on our website, please wait that your account is authorized for the download (from a few minutes to a few hours).
If you wish, you can also download the installation software from download page after login.
How to activate the program
You can choose between two modes of activation: with software key or with optional USB dongle.
If you choose to activate with software key
After installing and starting the program you will see a code of 8 characters: send it to us via email to get the activation code. We will send you an activation key as soon as we receive confirmation of payment.
If you choose to activate with USB dongle
You will receive the USB dongle by express courier: we will ship it as soon as we receive confirmation of your payment.
How to use the program
You will find operating instructions, tutorials and documentation within the program in the help menu.
If you ordered online assistance, please send us your request with some alternative dates and times. We will try to schedule the instruction in one of the dates that you require. We will contact you to give you confirmation and send you the link information.
You are free to choose the version to install in your computer, Windows or Mac OSX. Please check available versions in software description.
Program and documentation are available in English and Italian. The choice of language is selectable within the program.